Kat Walsh joined Wikipedia in June 2004 to write classical music articles. Two years later, most of her time on the projects is spent on dispute resolution and answering mail. In addition to serving on the Wikimedia Communications Committee and the English Wikipedia Arbitration Committee, Kat is currently community staff at Wikia, and is headed to law school this fall.
This is an informal discussion session for those answering the Wikimedia information queues in OTRS or interested in doing so. Topics may include but not limited to: answering difficult requests, potential changes or improvements to management of the queues, response within the projects to actions resulting from confidential correspondence, interaction with people with little or no knowledge of how wiki works, strategies for finding and keeping volunteers, ways of helping users to find solutions on the wiki.